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Skyward Careers



  • Accurately and efficiently process transactions such as customer deposits and cashing checks
  • Assist members with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate


  • Inform and educate members on how to conduct simple transactions through self-service technologies
  • Follow established policies, procedures and guidelines to protect both our members and Skyward Credit Union
  • Listen carefully and connect with members to understand their top financial priorities and to uncover products and solutions that will benefit them
  • High level of confidentiality required due to level of position
  • Perform other duties as assigned
  • Working in a team environment


  • High school graduate or GED required; some college preferred
  • Minimum of six months customer service experience in financial services, retail sales or a goal-oriented environment


  • Ability to respond and assist customers with inquiries and/or problem resolution
  • Ability to work effectively as a team member
  • Ability to identify customer financial needs, goals and objectives; comfortable asking customers about their personal finances
  • Ability to sell customers on meeting with a sales associate to learn about products/services
  • Strong communication skills (including verbal and non-verbal) and active listening skills
  • Careful attention to detail and time management
  • Proficiency in basic computer skill

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information.
Job Field: Finance/Accounting
Primary Location: US-Kansas-Wichita
Recruiting Company: Textron Aviation
Schedule: Full-time
Job Level: Individual Contributor
Shift: First Shift
Job Posting: 01/09/2018, 11:52:00 AM

Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.

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To interview, receive first and second mortgage loan applications, prepare documents, make sure that the loans are processed within Credit Union policies, and provide general credit union information to members.


  • Conducts loan interviews and obtains previous credit history of member, as well as other pertinent data that could be used for present and future loan evaluations.
  • Determines collateral values and member’s desired payment plan.
  • Processes applications of a complex nature.  Consults with supervision on loans that are considered a risk in accordance with loan guidelines.
  • Discusses loan alternatives, credit criteria, interest rates, and loan documentation.
  • Consults with supervision on pricing of first mortgages, to insure loan is within desired price range.
  • Works with loan officers on second mortgages, and third-party mortgage processors, realtors and members on first mortgages.
  • Processes loans in a timely and efficient manner to insure closing is on time.
  • Performs other related duties as required.EDUCATION:
    High school education or equivalent with knowledge of credit union/banking terms and procedures. Must have a thorough knowledge of lending rules and regulations, such as Truth in Lending, the Equal Credit Opportunity Act and the Fair Debt Collection Practices Act.

    Minimum one year loan processing or related experience in a financial institution with 1st mortgage processing experience preferred. Must have good communication and customer service skills.

    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 
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